Payment refunds are only issued for damaged items, all other refund requests will be issued in STORE CREDIT ONLY. In case customer requests the refund of the item(s) returned, the store credit will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Incase payment refunds that are issued and paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 20 working days.
RETURNS AND EXCHANGE
For any reason, customers can return the order, entirely or partially for STORE CREDIT ONLY. rokit.one accepts exchanges or refund within 10 days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged.
Please note that we can only accept exchanges from the country which the shipment was sent to.
In order to start the exchange or refund process the customers can contact the ROKIT customer care team via email at firstname.lastname@example.org
Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
Please follow the instructions given by the customer care team while sending your return back to ROKIT avoiding any discrepancy.
Item/s that will not match ROKIT’s return policy will not be taken into consideration and send back to the customer at his own cost.
TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
The item/s must be unharmed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or it will not be accepted.
The ROKIT packaging must not be used as the external parcel for the shipment.
If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
Authorized returns must be shipped using the carrier suggested by rocket.one in the email providing the return instructions.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Exchanges for different items are not accepted.
An item can only be exchanged once.
All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact email@example.com
We have made every effort to display the colors of our products that appear on rokit.one as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
Authorized returns must be shipped using the carrier suggested by rokit.one in the email providing the return instructions. rokit.one reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for rokit.one or involves the collection to one of the carrier’s branches. rokit.one reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of rokit.one. In these cases, rokit.one can return the box to the sender at the original shipping address. In case rokit.one accepts returns that were not authorized or not in compliance, rokit.one can withhold the 10% of the value of the returned item from the refund.