Shipping and Returns
TAXES, SHIPPING & HANDLING CHARGES
Shipping carriers are selected based on the most efficient delivery for each order.
International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout.
All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped.
Orders will be shipped within 3-5 business days from when the order was placed. Please allow up to 2 weeks for your delivery to arrive. If you still have not received your purchase after 2 weeks, please notify email@example.com
Express shipping is available for customers within the USA.
Please allow 1 business day handling time for all orders placed with our Express Shipping option, and up to 2-3 business days for delivery.
All customers will receive tracking details via email upon dispatch, and are expected to monitor tracking progress for any delivery exceptions.
ROKIT is not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier of the package. ROKIT will not replace any packages.
Any product shipped back to ROKIT as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.
INTERNATIONAL SHIPPING DISCLAIMER:
To ensure your order will be shipped on time and to the correct address, we kindly ask that all international customers input their shipping address in English.
We ship internationally for orders totaling $100 or more. We offer a flat rate shipping cost of $35.00 for international orders. Unfortunately we do not ship internationally for orders under $100.
International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. UPS and DHL have suspended substantially most operations in Ukraine, Russia and Belarus. Nearby areas may be affected as well and therefore are not guaranteed.
Orders delivered outside of the U.S. are shipped DDU (Delivery Duty Unpaid), and Import Duties are not included in the final price.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. In other words, the customer is responsible for duties and taxes if this purchase is shipping outside of the United States.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
If you need assistance with your order please email firstname.lastname@example.org
Our goal is for you to be 100% satisfied with your purchase from WWW.ROKIT.ONE. Item(s) purchased from WWW.ROKIT.ONE may be returned within 30 DAYS of receiving shipment at the customers expense and must be must be returned in new, unused condition with original tags still attached in order to receive a refund.
Limited edition and sale items cannot be returned.
Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items. All returns are subject to a 5% restocking fee that will be deducted from the refund.
To receive the address for returns, you must obtain an RA# by emailing email@example.com with details of your purchase and reason for return.
Please note: We do not accept returns for ROKIT items not purchased from WWW.ROKIT.ONE
For the fastest form of communication, please email us at
firstname.lastname@example.org. Our customer service team will respond within 1-3 business days. You may also leave a voicemail at 251-727-6222 that clearly includes your name, order number, and email address. Voicemails without an order number or email address cannot be returned.